Return & Refund Policy

Last Updated: May 6, 2026

At MATCHERIAL, we take great pride in our designs and the quality of our products. If you are not entirely satisfied with your purchase, we are here to help with a fair and transparent return process.

1. Return Window

  • You have 5 days from the date of delivery to request a return or exchange.

  • Requests made after this 5-days period will unfortunately not be accepted.

2. Item Condition

To be eligible for a return, your item must meet the following criteria:

  • Original State: The item must be unworn, unwashed, and free from any stains or scents (e.g., perfume).

  • Tags & Packaging: All original tags must remain attached, and the item should be returned in its original packaging.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as “Sale” or purchased during a special promotion.

  • Custom-made or bespoke items tailored specifically to your request.

  • For hygiene reasons, certain lifestyle products or jewelry may be ineligible for return.

4. Defective or Incorrect Items

  • If you receive a defective item or the wrong product, MATCHERIAL will cover all return shipping costs and provide a replacement or full refund.

  • Note on Artisanal Quality: As our products are designer-led, minor variations in color or texture due to screen settings or the handcrafted process are not considered manufacturing defects.

5. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3 business days.

  • Approved refunds will be processed back to your original payment method (Stripe/Credit Card).

  • Please allow 7-15 business days for the funds to appear in your account, depending on your bank’s policy.

6. Shipping Costs

  • For standard returns or exchanges (e.g., change of mind or size exchange), the customer is responsible for the return shipping costs.