{"id":3,"date":"2025-05-08T15:18:53","date_gmt":"2025-05-08T15:18:53","guid":{"rendered":"https:\/\/matcherial.com\/?page_id=3"},"modified":"2026-05-14T17:56:47","modified_gmt":"2026-05-14T17:56:47","slug":"privacy-terms","status":"publish","type":"page","link":"https:\/\/matcherial.com\/th\/privacy-terms\/","title":{"rendered":"\u0e02\u0e49\u0e2d\u0e01\u0e33\u0e2b\u0e19\u0e14\u0e41\u0e25\u0e30\u0e04\u0e27\u0e32\u0e21\u0e40\u0e1b\u0e47\u0e19\u0e2a\u0e48\u0e27\u0e19\u0e15\u0e31\u0e27"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-e9c9941 e-flex e-con-boxed e-con e-parent\" data-id=\"e9c9941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bf713d elementor-widget elementor-widget-heading\" data-id=\"1bf713d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">LEGAL NOTICE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-987e1a7 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"987e1a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By accessing or using our website and services, you agree to these terms in full. If you do not agree, please discontinue use of the site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d8b03e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0d8b03e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f664157 elementor-widget elementor-widget-heading\" data-id=\"f664157\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Part 1: Terms of Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb13f79 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"bb13f79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"section-heading\">1. Eligibility &amp; Account<\/h4>\n<ul class=\"legal-list\">\n<li>You must be at least 18 years of age to make a purchase on this website. By placing an order, you confirm that you meet this requirement.<\/li>\n<li>MATCHERIAL reserves the right to refuse service to anyone at its sole discretion.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">2. Product Representation &amp; Accuracy<\/h4>\n<ul class=\"legal-list\">\n<li><strong class=\"term\">Visual Accuracy:<\/strong>\u00a0We strive to display product colors and textures as accurately as possible. However, the actual appearance depends on your monitor and device settings; we cannot guarantee an exact match to the physical product.<\/li>\n<li><strong class=\"term\">Unique Designs:<\/strong>\u00a0Many of our products are designer-led and unique. Minor variations in finish or texture are part of the artisanal nature of MATCHERIAL products and are not considered defects.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">3. Payments &amp; Security<\/h4>\n<ul class=\"legal-list\">\n<li>All payments are processed securely via Stripe. MATCHERIAL does not store, collect, or have access to your full credit or debit card details at any time.<\/li>\n<li>By submitting an order, you represent that you are the authorized holder of the designated payment method and that sufficient funds are available.<\/li>\n<li>All prices are displayed in the currency indicated on the website. Any applicable taxes or duties are the responsibility of the customer unless otherwise stated.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">4. Order Cancellation<\/h4>\n<ul class=\"legal-list\">\n<li>You may cancel your order within 2 hours of placement, provided it has not yet been dispatched. To cancel, contact us immediately at <a href=\"mailto:info@matcherial.com\">info@matcherial.com<\/a>\u00a0with your order number.<\/li>\n<li>Once an order has been dispatched, it can no longer be cancelled. In such cases, you may initiate a return in accordance with our Returns &amp; Refunds policy below.<\/li>\n<li>MATCHERIAL reserves the right to cancel any order at its discretion (e.g., stock errors, pricing discrepancies, or suspected fraud). In such cases, a full refund will be issued.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">5. Shipping &amp; Delivery<\/h4>\n<ul class=\"legal-list\">\n<li>Orders are typically processed within 3\u20135 business days. Delivery times vary by location and carrier.<\/li>\n<li>MATCHERIAL is not responsible for delays caused by customs clearance, carrier disruptions, force majeure events, or incorrect shipping addresses provided by the customer.<\/li>\n<li>Risk of loss and title for products passes to you upon delivery to the carrier.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">6. Returns &amp; Refunds<\/h4>\n<ul class=\"legal-list\">\n<li>You may request a return or exchange within 14 days of receipt of your order.<\/li>\n<li><strong class=\"term\">Condition:<\/strong>\u00a0Items must be unworn, unwashed, unaltered, and have all original tags attached.<\/li>\n<li><strong class=\"term\">Non-Returnable Items:<\/strong>\u00a0Undergarments and swimwear (hygiene reasons), items marked &#8220;Final Sale,&#8221; and custom or made-to-order pieces are final sale and cannot be returned.<\/li>\n<li>To initiate a return, contact\u00a0<a href=\"mailto:info@matcherial.com\">info@matcherial.com<\/a>\u00a0with your order number. We will respond within 2 business days.<\/li>\n<li>Approved refunds are processed to the original payment method via Stripe within 7\u201315 business days of receiving and inspecting the returned item. Original shipping costs are non-refundable unless the return is due to our error.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">7. Force Majeure<\/h4>\n<p class=\"legal-body\">MATCHERIAL shall not be held liable for any delay or failure to perform its obligations resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, floods, civil unrest, war, government actions, or failure of third-party services.<\/p>\n<h4 class=\"section-heading\">8. Intellectual Property<\/h4>\n<ul class=\"legal-list\">\n<li>All designs, content, images, copy, and branding on this website are the sole intellectual property of MATCHERIAL. All rights reserved.<\/li>\n<li>Unauthorized reproduction, distribution, modification, or commercial use of any content is strictly prohibited and may result in legal action.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">9. Limitation of Liability<\/h4>\n<ul class=\"legal-list\">\n<li>Our total liability for any claim shall not exceed the actual price paid by you for the product(s) in question.<\/li>\n<li>MATCHERIAL shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">10. Dispute Resolution<\/h4>\n<p class=\"legal-body\">We encourage you to contact us first at\u00a0<a href=\"mailto:info@matcherial.com\">info@matcherial.com<\/a>. We will endeavour to respond within 5 business days. If a dispute cannot be resolved informally within 30 days, either party may pursue remedies under Thai law.<\/p>\n<h4 class=\"section-heading\">11. Governing Law<\/h4>\n<p class=\"legal-body\">These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Thailand. Any legal proceedings shall be subject to the jurisdiction of the Thai courts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a325c80 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a325c80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdaa2e1 elementor-widget elementor-widget-heading\" data-id=\"fdaa2e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Part 2: Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d8201 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"01d8201\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"legal-body\">MATCHERIAL is committed to protecting your personal data in accordance with the Thailand Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR).<\/p>\n<h4 class=\"section-heading\">1. Data We Collect<\/h4>\n<ul class=\"legal-list\">\n<li><strong class=\"term\">Personal Data:<\/strong>\u00a0Full name, email address, shipping and billing address, and phone number \u2014 collected when placing an order or creating an account.<\/li>\n<li><strong class=\"term\">Payment Data:<\/strong>\u00a0Processed entirely by Stripe. MATCHERIAL does not store card details.<\/li>\n<li><strong class=\"term\">Technical Data:<\/strong>\u00a0IP address, browser type, device information, and pages visited.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">2. How We Use Your Data<\/h4>\n<ul class=\"legal-list\">\n<li><strong class=\"term\">Order Fulfillment:<\/strong>\u00a0To process, confirm, and deliver your order and communicate about it.<\/li>\n<li><strong class=\"term\">Customer Support:<\/strong>\u00a0To respond to enquiries, returns, and complaints.<\/li>\n<li><strong class=\"term\">Service Improvement:<\/strong>\u00a0To analyze website usage and improve our platform.<\/li>\n<li><strong class=\"term\">Legal Compliance:<\/strong>\u00a0To comply with applicable laws, regulations, or court orders.<\/li>\n<li><strong class=\"term\">Marketing (with consent only):<\/strong>\u00a0To send promotional emails. You may opt out at any time.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">3. Data Sharing<\/h4>\n<ul class=\"legal-list\">\n<li><strong class=\"term\">Stripe:<\/strong>\u00a0For secure, PCI-DSS compliant payment processing.<\/li>\n<li><strong class=\"term\">Delivery Partners:<\/strong>\u00a0We share your name and shipping address with logistics partners (e.g., DHL, Flash Express, Thailand Post) solely for order fulfillment.<\/li>\n<li><strong class=\"term\">Legal Authorities:<\/strong>\u00a0We may disclose data if required by law or valid legal request.<\/li>\n<li><strong class=\"term\">No Sale of Data:<\/strong>\u00a0We never sell, rent, or trade your personal information to any third party.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">4. Data Retention<\/h4>\n<ul class=\"legal-list\">\n<li>Order &amp; transaction data: retained for 5 years (Thai accounting &amp; tax law requirement).<\/li>\n<li>Account data: retained while your account is active, plus 1 year after closure.<\/li>\n<li>Marketing consent records: retained until consent is withdrawn, plus 3 years thereafter.<\/li>\n<li>Technical\/log data: retained for up to 12 months.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">5. Your Rights<\/h4>\n<p class=\"legal-body\">Under PDPA (Thailand) and GDPR (EU), you have the right to:\u00a0<strong>access<\/strong>,\u00a0<strong>rectify<\/strong>,\u00a0<strong>erase<\/strong>,\u00a0<strong>restrict processing of<\/strong>, and\u00a0<strong>port<\/strong>\u00a0your personal data, as well as the right to\u00a0<strong>object<\/strong>\u00a0to marketing and to\u00a0<strong>withdraw consent<\/strong>\u00a0at any time.<\/p>\n<p class=\"legal-body\">To exercise any of these rights, contact us at\u00a0<a href=\"mailto:info@matcherial.com\">info@matcherial.com<\/a>. We will respond within 30 days.<\/p>\n<h4 class=\"section-heading\">6. Data Security<\/h4>\n<p class=\"legal-body\">We implement appropriate technical and organizational measures to protect your personal data. All data transmitted via our website is encrypted using SSL\/TLS. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cdfc51 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4cdfc51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9d838e elementor-widget elementor-widget-heading\" data-id=\"c9d838e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Part 3: Cookie Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2bf026 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c2bf026\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"legal-body\">Our website uses cookies to enhance your experience. By continuing to use matcherial.com, you consent to our use of cookies as described below.<\/p>\n<h4 class=\"section-heading\">Types of Cookies We Use<\/h4>\n<ul class=\"legal-list\">\n<li><strong class=\"term\">Strictly Necessary:<\/strong>\u00a0Essential for core website functions such as shopping cart, login sessions, and secure checkout. These cannot be disabled.<\/li>\n<li><strong class=\"term\">Performance &amp; Analytics:<\/strong>\u00a0We use Google Analytics to collect anonymized data about how visitors interact with our site. No personally identifiable information is collected.<\/li>\n<li><strong class=\"term\">Functional:<\/strong>\u00a0Remember your preferences (language, currency, saved items) for a more personalized experience.<\/li>\n<li><strong class=\"term\">Marketing (with consent):<\/strong>\u00a0We may use tools such as Meta Pixel or Google Ads tags to serve relevant advertisements. You may withdraw consent at any time.<\/li>\n<\/ul>\n<h4 class=\"section-heading\">Managing Cookies<\/h4>\n<ul class=\"legal-list\">\n<li>You can control or delete cookies at any time via your browser settings. Visit\u00a0<a href=\"https:\/\/www.aboutcookies.org\/\" target=\"_blank\" rel=\"noopener\">www.aboutcookies.org<\/a>\u00a0for instructions.<\/li>\n<li>To opt out of Google Analytics:\u00a0<a href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\" target=\"_blank\" rel=\"noopener\">tools.google.com\/dlpage\/gaoptout<\/a><\/li>\n<li>Disabling certain cookies may affect website functionality.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbb788b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"dbb788b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e58412e elementor-widget elementor-widget-heading\" data-id=\"e58412e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Part 4 \u2014 Contact Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73db220 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"73db220\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"legal-body\">For enquiries, data requests, disputes, or legal matters:<\/p>\n<ul class=\"legal-list\">\n<li><strong class=\"term\">Brand:<\/strong>\u00a0MATCHERIAL<\/li>\n<li><strong class=\"term\">Email:<\/strong>\u00a0<a href=\"mailto:info@matcherial.com\">info@matcherial.com<\/a><\/li>\n<li><strong class=\"term\">Address:<\/strong>\u00a039\/138 Prasertmanukit Road, Senanikom, Chatuchak, Bangkok 10900, Thailand<\/li>\n<li><strong class=\"term\">Phone:<\/strong>\u00a0083 978 7474<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>LEGAL NOTICE By accessing or using our website and services, you agree to these terms in full. If you do<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/matcherial.com\/th\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matcherial.com\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/matcherial.com\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/matcherial.com\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/matcherial.com\/th\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":24,"href":"https:\/\/matcherial.com\/th\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":28414,"href":"https:\/\/matcherial.com\/th\/wp-json\/wp\/v2\/pages\/3\/revisions\/28414"}],"wp:attachment":[{"href":"https:\/\/matcherial.com\/th\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}